FAQ's
FAQ's
ARRIVAL & ACCOMMODATION
WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES AT HOTEL 57 IN NEW YORK?
Check-in begins at 4:00 PM (Eastern Time), and check-out is at 12:00 PM (Eastern Time). We’re happy to accommodate early check-in or late check-out when possible, subject to availability and for an additional fee.
WHAT IS THE CANCELLATION POLICY AT HOTEL 57?
For reservations made directly with us, cancellations are accepted up to 24 hours prior to arrival without penalty. Certain special offers may have different terms. For third-party bookings, please refer to the policy provided by the booking platform.
WHAT IS THE FACILITY FEE AT HOTEL 57, AND WHAT DOES IT INCLUDE?
This fee includes premium Wi-Fi, unlimited domestic and international calls, access to the business center (internet, printing, and more), and access to the fitness center. Guests also enjoy a 25% discount on the Hop-On, Hop-Off Big Bus Tour and the East Midtown Passport Discount Card.
DOES HOTEL 57 REQUIRE A DEPOSIT AT CHECK IN?
Upon check-in, a credit card authorization ranging from $150 to $500 per night will be placed on the guest’s credit card to cover security and incidental charges. If no additional charges are incurred and no damage is found, the full authorization will be released on the day of departure.
WHAT PAYMENT METHODS ARE ACCEPTED AT HOTEL 57 FOR RESERVATIONS?
Hotel 57 accepts major credit and debit cards for reservations and on-property payments. To complete or manage your reservation payment, please use the hotel’s secure online payment link provided during booking. If you would like to pay for your reservation, please click here.
WHAT IS THE MINIMUM AGE REQUIREMENT TO CHECK IN AT HOTEL 57?
Guests must be 21 years or older to check in.
IS SMOKING ALLOWED AT HOTEL 57?
Smoking is prohibited throughout the hotel, including guest rooms and public areas.
Hotel 57 is committed to providing its guests and associates with a smoke-free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana are strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensors in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.
IS HOTEL 57 PET FRIENDLY?
Hotel 57 welcomes dogs. A non-refundable pet cleaning fee of $100 per stay, per pet applies. Guest rooms are limited to one dog, weighing no more than 50 lbs. Pets must be crated when left unattended in the guest room. Verified service animals are exempt from pet fees
DOES HOTEL 57 ACCEPT CASH PAYMENTS?
We do not accept cash as a method of payment. Please note that tips for the staff are only accepted in cash.
IS A CREDIT CARD REQUIRED TO GUARANTEE A RESERVATION AT HOTEL 57?
Yes. A valid credit card is required to guarantee your reservation at Hotel 57. The card will be used to secure your booking in accordance with the hotel's reservation and cancellation policies.
WHAT TYPES OF ROOMS ARE AVAILABLE AT HOTEL 57?
Hotel 57 offers a variety of accommodations to suit different travel needs, including:
Superior Full
Superior Queen
Superior Two Double Beds
Superior King
Junior Suite (1 King Bed)
Deluxe Queen Terrace
Skyloft Suite
Carriage House Suite
LOCATION & TRANSPORTATION
WHERE IS HOTEL 57 LOCATED IN NEW YORK?
We are located at 130 East 57th Street, New York, NY 10022. Hotel 57 places you just steps from Park Avenue, Central Park, and the heart of Midtown Manhattan’s world-class shopping, dining, and attractions.
DOES HOTEL 57 OFFER PARKING FOR GUESTS?
Hotel 57 does not have an on-site parking garage; however, discounted self-parking is available nearby. Please contact the Front Desk upon arrival to request ticket validation.
Our preferred parking partner is Dock Parking, located at 150 East 58th Street (between Lexington and Third Avenue; GPS: 150 East 58th St, New York, NY 10155).
Parking rates are calculated per 24-hour period and do not include in-and-out privileges. On the day of departure, vehicles must be retrieved at the same time they were dropped off (or earlier) to avoid additional charges.
Self-Parking Rates:
• $55.00 – Standard vehicle
• $65.00 – SUV / luxury vehicle
HOW CAN I GET TO HOTEL 57 FROM NEARBY AIRPORTS?
Guests may arrive by private car, taxi, or ride-share from all major airports.
• JFK & Newark (EWR): approximately 45–75 minutes
• LaGuardia (LGA): approximately 25–45 minutes
Public transportation is also available from each airport via AirTrain, subway, or express bus, with stops within a short walk of the hotel.
For the most seamless experience, we recommend arranging a private car service prior to arrival.
WHAT ARE THE TOP ATTRACTIONS NEAR HOTEL 57?
Hotel 57 is ideally located in Midtown Manhattan, placing guests within walking distance of some of New York City's most iconic attractions, including:
Bloomingdale's – A world-famous luxury department store.
Fifth Avenue Shopping District – Home to premier shopping, dining, and flagship retail stores.
St. Patrick's Cathedral – A historic Gothic Revival cathedral and New York City landmark.
Rockefeller Center – A popular destination for dining, entertainment, and seasonal events.
Top of the Rock – An observation deck offering panoramic views of the Manhattan skyline.
The Museum of Modern Art (MoMA) – One of the world's leading museums for modern and contemporary art.
Central Park – New York City's iconic urban park, perfect for walking, sightseeing, and outdoor recreation.
HOW FAR IS HOTEL 57 FROM CENTRAL PARK AND TIMES SQUARE?
Hotel 57 is conveniently located near many of New York City's most popular attractions.
Central Park: Approximately 0.3 miles (500 meters) away, or about a 5 to 8-minute walk. The nearest entrance is at 59th Street and Fifth Avenue, providing quick access to the park's southeast corner.
Times Square: Approximately 1 mile (1.6 kilometers) away, or about a 20-minute walk. Guests can also reach Times Square in just a few minutes by taxi, rideshare, or public transportation.
HOTEL AMENITIES
DOES HOTEL 57 OFFER LUGGAGE STORAGE FOR GUESTS?
Luggage storage is available exclusively for registered guests at no additional charge.
IS THERE A COFFEE MAKER IN THE ROOM?
All guest rooms at Hotel 57 are equipped with an in-room coffee maker for your convenience.
ARE REFRIGERATORS AVAILABLE IN GUEST ROOMS AT HOTEL 57?
Refrigerators are available upon request at no additional charge, subject to availability.
DOES HOTEL 57 HAVE CRIBS AVAILABLE?
Yes! Cribs are available upon request and based on availability. We’re happy to welcome our youngest guests and are always glad to help make their stay as comfortable as possible.
ARE ROLLAWAY BEDS AVAILABLE AT HOTEL 57, IS THERE AN ADDITIONAL CHARGE?
Rollaway beds are available upon request for an additional fee of $75 per night, plus applicable taxes. Not all guest rooms can accommodate a rollaway bed. Please contact the hotel in advance to confirm availability.
IS WI-FI INCLUDED?
Premium Wi-Fi is included in the daily facility fee
DOES HOTEL 57 HAVE A FITNESS CENTER, AND WHAT ARE THE HOURS OF OPERATION?
Our Fitness Center is located on the third floor and features state-of-the-art fitness bikes, treadmills, free weights, and weight machines. Guests must be 18 years of age or older to use the Fitness Center. Any guest under the age of 18 must be accompanied by an adult.
IS THERE A BUSINESS CENTER AVAILABLE AT HOTEL 57?
Our 24-hour business center is located on the third floor, which includes computers and printers.
IS THERE A CONCIERGE AT HOTEL 57?
While Hotel 57 does not have a dedicated concierge desk, our Front Desk team is always happy to assist with directions, dining recommendations, transportation arrangements, and local tips to help make your stay in New York City seamless and enjoyable.
CAN GUESTS RECEIVE PACKAGES AT HOTEL 57 BEFORE OR DURING THEIR STAY?
Hotel 57 accepts packages on behalf of registered guests. Packages are stored in our mailroom and are subject to a handling fee charged per item. Please ensure all packages are addressed using the full name listed on the reservation.
Package Handling Fees:
• $8.00 per package
*Rates are subject to change. Additional charges will apply if any envelope or package is held at the hotel for more than 7 days prior to arrival.
DOES HOTEL 57 PROVIDE LAUNDRY OR DRY-CLEANING SERVICES?
Yes. Hotel 57 offers laundry and dry-cleaning services for guests. For specific turnaround times, pricing, and same-day service availability, please contact the front desk during your stay.
MEETINGS & EVENTS
HOW CAN I BOOK A GROUP OR MEETING?
Please submit a Group and Event Request Form, and a member of our Sales Team will be delighted to assist you.
DOES HOTEL 57 OFFER SPECIAL GROUP RATES FOR BOOKINGS OR EVENTS?
Yes. Hotel 57 offers exclusive rates for groups of 10 rooms or more. Please contact our Sales Team at +1-212-651-3421, email [email protected], or complete our online inquiry form for assistance.