FAQ's
ARRIVAL & ACCOMMODATION
WHAT TIME IS CHECK-IN AND CHECK-OUT?
Check-in begins at 4:00 PM (Eastern Time), and check-out is at 12:00 PM (Eastern Time). Requests for early check-in or late checkout are subject to availability.
WHERE ARE YOU LOCATED?
HOW DO I GET FROM THE AIRPORT TO THE HOTEL?
Hotel 57 is easily accessible from JFK, LaGuardia, and Newark airports. Guests may arrive by taxi, rideshare (Uber/Lyft), shuttle service, or public transit. Travel times typically range from 30 to 60 minutes, depending on the airport and traffic.
IS PARKING AVAILABLE?
While valet service is not currently offered, self-parking is available at iPark Garage (150 East 58th Street), located one block away. Rates: $55 per night for standard vehicles and $65 per night for SUVs.
WHAT ARE THE AMENITIES & SERVICES?
- Complimentary WiFi
- 24/7 Fitness Center
- Business Center (3rd Floor)
- Package Delivery ($7.50 per package; up to one week before or after stay)
- In-room Safe
- Pet Friendly (one dog up to 50 lbs; $100 fee)
- Room Service currently unavailable — enjoy food delivery from local restaurants
HOW CAN I BOOK A GROUP OR MEETING?
Please submit a Group and Event Request Form, and a member of our Sales Team will be pleased to assist you.
DO YOU OFFER SPECIAL GROUP RATES?
Yes. Hotel 57 offers exclusive rates for groups of ten or more rooms. Contact our Sales Team at (212) 651-3421, email [email protected], or complete our online inquiry form.
DO YOU HAVE ANY DISCOUNTED RATES AVAILABLE?
Yes. Visit our Offers page for exclusive packages and special promotions.
WHAT IS THE MINIMUM AGE TO CHECK IN?
Guests must be 21 years or older to check in.
IS AN ID REQUIRED AT CHECK-IN?
Yes. A valid photo ID corresponding to the reservation name is required at check-in.
IS THERE AN EARLY DEPARTURE FEE?
Yes. An early departure will incur a one-night room and tax charge.
I BOOKED THROUGH A THIRD-PARTY WEBSITE. HOW DO I MAKE CHANGES?
Please contact the website or agent through which your reservation was made. We cannot modify reservations booked through third parties.
ADDITIONAL POLICIES & INFORMATION
DO GUESTROOMS HAVE A SAFE?
Yes. Each room features a personal safe for your valuables at no additional charge.
CAN I REQUEST A ROLLAWAY BED OR CRIB?
Rollaway beds are available for $50 per day plus tax. Cribs are complimentary upon request.
DO YOU OFFER ACCESSIBLE (ADA) ROOMS?
Yes. We offer ADA-compliant rooms and are happy to accommodate special needs requests. Please contact us in advance to ensure availability.
WHAT IS THE CANCELLATION POLICY?
For reservations made directly with us, cancellations are accepted up to 24 hours prior to arrival without penalty. Certain special offers may have different terms. For third-party bookings, please refer to the policy provided by the booking platform.
